Support ticketing for payroll teams
Elevate payroll support
Dedicated payroll support ticketing software designed to automate repetitive tasks and streamline support
Payroll Calendar
Payroll Workflows
Payroll Registers
Payroll Governance
Audit & Analytics
Support Ticketing
Triage payroll enquiries like a pro
Manage support tickets from multiple channels in one unified team inbox.
Leverage canned responses for quick, consistent replies to common queries and automate repetitive tasks with a single click.
Collaborate to resolve payroll queries quickly and efficiently
Share ticket ownership to tackle complex issues faster, while maintaining full visibility of progress.
Keep everyone in the loop by adding private notes or chatting directly within the ticket, ensuring seamless communication without the need for repetition.
Collaborate to resolve payroll queries quickly and efficiently
Share ticket ownership to tackle complex issues faster, while maintaining full visibility of progress.
Keep everyone in the loop by adding private notes or chatting directly within the ticket, ensuring seamless communication without the need for repetition.
Automate repetitive payroll support tasks
Automatically dispatch tickets to agents or groups based on keywords, requesters, or specific properties.
Leverage triggered automations to perform maintenance tasks on tickets based on time elapsed since an event. Set up rules to automate actions when specified events occur within a ticket.
Support Ticketing Features
Team Inbox
Centralise queries, create rules for prioritising or assigning tickets, set escalations, add notes and configure responses.
Support Analytics
Monitor SLAs for response times, view trends for ticket volumes & types, track performance and workload.
Private Notes and Messaging
Allow agents to collaborate on tickets with in-app chat and private notes.
Canned Responses
Create canned responses to common queries and workflow automations for status changes.
Support Dashboard
Quickly understand support ticket trends, status, groups and priorities for the support team.
Ticketing Automation & Triage
Create rules for prioritising and assigning tickets, auto responses, response times and escalations.
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