FEATURES
Payroll Support Ticketing
Dedicated payroll support ticketing software to automate repetitive tasks.
Payroll Operations
Payroll Governance
Support Ticketing
Ticketing
Prioritise, categorise & assign support tickets.
Team inbox
Track & manage incoming support tickets from multiple channels with one inbox.
Scenario automation
Perform multiple actions on a ticket with a single click by automating repeated actions.
Canned responses
Provide quick, consistent responses to common queries with canned replies.
![Support desk software v2 (1) payroll support ticketing](https://paytools.com.au/wp-content/uploads/2023/10/Support-desk-software-v2-1.png)
Collaboration
Work together to quickly & efficiently solve problems.
Collaboration
Invite anyone from within your organisation to resolve complex issues faster.
Share ownership
Share tickets with other users without losing visibility over issue progress.
In-app chat
Avoid repeating yourself to get people up to speed, chat directly within the relevant ticket so everyone is on the same page.
![Product_images900x560_Paytools (1) (2) Payroll support ticketing](https://paytools.com.au/wp-content/uploads/2023/10/Product_images900x560_Paytools-1-2.png)
Automation
Automate repetitive payroll support tasks.
Ticket dispatch
Automatically assign tickets to agents / groups based on keywords, requester or properties.
Time-triggered automation
Execute maintenance activities on tickets based on the time lapsed since an event happened.
Event-triggered automation
Set up rules that automate actions when specified events occur in a ticket.
![Automation_Paytools2 Automate Support Ticketing](https://paytools.com.au/wp-content/uploads/2023/10/Automation_Paytools2.png)
Analytics
Identify problems, plan based on metrics & improve support desk performance.
Curated reports
Understand how different agents / groups are performing. Track ticket volume, time sheets & resolution times.
Dashboards
See what’s on for today & get a real-time view of daily trends, tickets & groups.
Easy export
Export any report or dashboard in a few clicks.
![Analytics_Paytools1 Paytools analytics](https://paytools.com.au/wp-content/uploads/2023/10/Analytics_Paytools1.png)
Want to see our payroll support ticketing software in action?
Book in a quick chat with our team, we’ve got plenty more to show you.