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Payroll support desk software

Dedicated payroll support ticketing software that will automate repetitive tasks.

Payroll operations management

Payroll support desk

Payroll governance tools

Support Ticketing

Prioritise, categorise and assign support tickets.

Team inbox

Track and manage incoming support tickets from multiple channels with one inbox.

Scenario automation

Perform multiple actions on a ticket with a single click by automating repeated actions.

Canned responses

Provide quick, consistent responses to common questions by creating preformatted replies.

Support desk software

Collaboration

Work together to quickly and efficiently solve problems.

Collaboration

Invite anyone from within your organisation to resolve complex issues faster.

Share ownership

Share tickets with other users without losing visibility over issue progress.

In-app chat

Avoid repeating yourself to get people up to speed, chat directly within the relevant ticket so everyone is on the same page.

Collaboration

Automation

Automate repetitive support desk tasks.

Ticket dispatch

Automatically assign tickets to agents and groups based on keywords, requester or properties.

Time-triggered automation

Execute maintenance activities on tickets based on the time lapsed since an event happened.

Event-triggered automation

Set up rules that automate actions when specified events occur in a ticket.

Automate Support Ticketing

Analytics

Identify problems, plan based on metrics and improve support desk performance.

Curated reports

Understand how different agents and groups are performing. Track ticket volume, time sheets and ticket resolution times.

Dashboards

See what’s on for today and get a real-time view of daily trends, tickets and groups.

Easy export

Export any report or dashboard in a few simple clicks.

Paytools analytics
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“We’re only a few months in and the Paytools software has already exceeded our expectations. The service provided by their team is exceptional. We went live with the product after only a couple of short hours of training. They are always very prompt when responding to support queries and have even added new features based on our feedback!”  – Dan Watson, Senior Manager Payroll

Want to learn more about our payroll support desk software?

Book in a quick chat with our team, we’ve got plenty more to show you.