Payroll support desk software
Dedicated payroll support ticketing software that will automate repetitive tasks.
Payroll operations management
Payroll support desk
Payroll governance tools
Prioritise, categorise and assign support tickets.
Track and manage incoming support tickets from multiple channels with one inbox.
Perform multiple actions on a ticket with a single click by automating repeated actions.
Provide quick, consistent responses to common questions by creating preformatted replies.
Work together to quickly and efficiently solve problems.
Invite anyone from within your organisation to resolve complex issues faster.
Share tickets with other users without losing visibility over issue progress.
Avoid repeating yourself to get people up to speed, chat directly within the relevant ticket so everyone is on the same page.
Automate repetitive support desk tasks.
Automatically assign tickets to agents and groups based on keywords, requester or properties.
Execute maintenance activities on tickets based on the time lapsed since an event happened.
Set up rules that automate actions when specified events occur in a ticket.
Identify problems, plan based on metrics and improve support desk performance.
Understand how different agents and groups are performing. Track ticket volume, time sheets and ticket resolution times.
See what’s on for today and get a real-time view of daily trends, tickets and groups.
Export any report or dashboard in a few simple clicks.
“We’re only a few months in and the Paytools software has already exceeded our expectations. The service provided by their team is exceptional. We went live with the product after only a couple of short hours of training. They are always very prompt when responding to support queries and have even added new features based on our feedback!” – Dan Watson, Senior Manager Payroll