Getting started & subscription support

How it works and frequently asked questions

Support  |  Getting started & subscriptions

How to get started in Paytools

How do I sign up?

Access our full suite of tools by signing up for a free 14-day trial. 

By signing up, you’re agreeing to our Terms of Service.

Xero connected app

No credit card required and during the trial you can connect multiple Xero companies. See our pricing plans page to learn more.

How do I connect to Xero?

Below are 2 easy steps to connect Paytools to Xero.

Step 1: Sign up to Paytools

  • If you’re a first time user: Sign up with Xero to create a Paytools account
  • If you’ve already signed up: Click the ‘Connect to Xero‘ button on the home screen
connect to Xero

Step 2: Allow access

Once you’ve logged into Xero, select the organisation you’d like to connect and click ‘Allow Access Connect to Xero

Success!

Now Paytools can read and analyse your payroll data in Xero to show you insights and to run compliance checks. if you want to learn more about how Paytools connects to your Xero environment, read our data and security support article. Having trouble connecting to Xero? Get in touch with our support team.

Adding additional companies

You can connect Paytools to any Xero organisation you have Payroll Admin access to. Simply click ‘Add another company‘ from company select dropdown on the top of any page. Add company

Note: Connecting more than one company is only available during your 14 day free trial or on our paid plans.

Pricing & Subscription

Can I try Paytools for free?

Yes! Paytools has a full featured 14-day free trial that will allow you to use our full suite of tools during your trial period.

How is pricing based?

Paytools pricing plans are based per company connected to Paytools. A company in Paytools is called an organisation in Xero.

We offer a range of plans based on the number of companies you will be connecting to Paytools.

See our pricing page for more details.

I’m on a single company plan – can I change what company Xero is looking at?

Once you’ve selected which company to use for Paytools, you won’t be able to change without upgrading to a higher level plan.

How do I cancel my subscription?

Paytools is billed on a monthly basis. You can cancel your subscription at anytime by going into ‘Settings -> Account‘ and clicking ‘Cancel Subscription‘. Settings

Note: you will not receive a refund for the unused portion of your monthly subscription.

Chat to our team

Our Melbourne-based support team is available via email or phone Monday to Friday, 9:00am to 5:00pm (Australian ET).

Email: support@paytools.com.au

Chat to us directly: +61 3 9879 4060

Please note: our Support Desk is closed on Melbourne public holidays.