Can I try Paytools for free?
We have a 14-day free trial of PayRec available for you to explore today: https://paytools.com.au/payrec-trial
How do I submit a support ticket?
Our Support Desk available by email or by phoning the Melbourne office directly:
Logging a support request
The following information should be submitted with each request for support:
- A detailed description of the problem
- A copy or description of any error messages that appear
Once submitted, a Paytools Support Consultant will make contact with you shortly after.
Phone support is available Monday to Friday, 9:00am to 5:00pm (Australian Eastern Standard Time).
Please note that the Support Desk is closed on the following Melbourne public holidays: Australia Day, Labour Day, Good Friday, Easter Monday, ANZAC Day, Queen’s Birthday, Grand Final Day, Melbourne Cup Day, Christmas Day, Boxing Day and New Year’s Day.
Paytool's Support Desk appreciates the urgency of your issue and will try to resolve it as soon as possible. A follow up phone call or email will usually occur within the next 2 business days.
Is my data secure in Paytools?
Yes, the protection, confidentiality and integrity of our customer's data and application infrastructure is extremely important to our team. Our approach to information security will continually evolve to achieve the correct balance between service, security and efficiency, and keep up to date with advances in technology.
Data handling for Paytools solutions:
- PayRec is built as a Microsoft Excel engine desktop solution, this ensures that data never leaves your desktop.
- WageCheck's infrastructure is hosted and managed within Azure's secure data centres and utilise the Microsoft's Azure technology. Microsoft continually manages risk and undergoes recurring assessments to ensure compliance with industry standards.
Who is Paytools for?
Paytools solutions can benefit many different users within an organisation.
Payroll - for professionals looking to reconcile payroll, check for underpayments or organisational non-compliance. Break away from out-dated processes into fully supported, dedicated tools.
Finance/Internal Audit - Paytools solutions provide finance better visibility over each payroll reconciliation and organisational compliance. Our WageCheck tool is ideal for organisations looking to get proactive to audit discrepancies and to reduce payroll liability.
Consultants - PayRec will allow consultants to quickly and easily test the success of system migrations. Use & reuse Paytools with all your customers with common HRIS systems. The easy-to-use WageCheck is helpful for consultants to flag any payroll compliance issues within an organisation.
Where can I find more information?
We provide a help centre with lots of information supporting the Paytools suite. Access here: https://paytools.helpjuice.com/
Paytools solutions are designed to help Australian organisations better meet employee payroll & compliance obligations.
Our product line up includes:
- PayRec: Compare pay periods for quick & easy payroll reconciliation
- WageCheck: Audit wage history to identify underpayments & ensure compliance against relevant agreements
Check out our about page to learn more about our journey.